Frequently Asked Questions
Common questions from Aile Herb buyers cover products and sourcing, OEM and private label services, quality control and COA, samples and packing, and factory verification. This FAQ answers what B2B importers, distributors and OEM brands ask before an inquiry, and links to the product, service and quality pages with full detail.
Products and Sourcing
What products does Aile Herb supply?
Aile Herb supplies Chinese herbal slices, TCM decoction pieces, bulk Chinese herbs and herbal raw materials, plus OEM formats such as tea bags, tea-in-cup and postbiotic drinks. See the full range on the products page.
Where are the herbs sourced from?
Aile Herb supplies Chinese herbal slices, TCM decoction pieces, bulk Chinese herbs and herbal raw materials, plus OEM formats such as tea bags, tea-in-cup and postbiotic drinks. See the full range on the products page.
Can you provide the botanical name and species for each herb?
Yes. The botanical name and species can be provided per SKU so buyers can confirm identity for their records and their own market requirements. Raise the SKU list in your inquiry.
Can I order Chinese herbal slices and TCM decoction pieces in bulk?
Yes. Herbal slices and decoction pieces can be supplied in bulk with non-branded export packing. See bulk packaging for packing formats, and custom cutting if you need a specific cut size.
Do you supply sulfur-free herbal slices?
Yes. Sulfur-free processing is available. See the sulfur-free Chinese herbal slices page for how this is handled.
Quality Control, Testing and COA
How does Aile Herb control quality?
Quality is managed across incoming materials, in-process checks and finished-product review before shipment. The full process is on the quality control process page.
Do you test for pesticides and heavy metals?
Yes. Pesticide, heavy metals and microbiological testing can be arranged based on your requirements. See pesticide and heavy metals testing for scope, and the in-house laboratory for testing capability.
Do you provide a COA per batch?
Yes. A COA can be provided per batch, with the exact scope confirmed during review, rather than a single generic template. State your COA requirements in your inquiry.
How is batch traceability handled?
Batch coding links each lot to its records and shipment documents, so batch IDs can be traced from production through to the packing list. Confirm the traceability records you need during review.
Can I get third-party test reports or a third-party inspection?
Yes. Aile Herb supports third-party inspection, such as SGS, for buyers who require it, alongside in-house lab results. Confirm the inspection and report scope in your inquiry.
OEM and Private Label Services
What OEM and private label options are available?
Aile Herb offers OEM and private label for herbal slices, tea bags, tea-in-cup and postbiotic drinks. Each has its own page: OEM herbal slices, OEM tea bags, OEM tea-in-cup and OEM postbiotic drinks.
Can Aile Herb pack products under my brand?
Yes. Products can be packed under your own brand with buyer-brand packaging, label and documentation. You select from the available range and confirm the label, format and packing during review.
Can I develop a custom formula or blend?
For tea bags, tea-in-cup and postbiotic drinks, the standard service is private label packing of the available range, which keeps minimum orders lower; custom formula or blend development may be possible at a significantly higher minimum order, handled case by case. Postbiotic drinks can be developed from a reviewed ingredient scope. Herbal slices are cut herbs, so they do not involve formula development.
What is the difference between OEM and bulk packaging?
OEM develops or brands the product into a buyer-brand retail pack. Bulk packaging keeps the product as an existing herb or slice and customizes the export packing — box, carton, loading, labels and packing list — around it.
Samples, Packing and Shipment
Can I request a sample before a bulk order?
Yes. Samples can be prepared for review before bulk production. Sample scope, cost and courier terms are confirmed during the inquiry.
What is the minimum order quantity?
Minimum order depends on the product, format and any customization, so it is confirmed during review rather than fixed here. Share your target products and quantity in your inquiry.
What packing formats are available?
Inner bags, cartons, bulk bags and pallets for bulk orders, and buyer-brand packs for OEM orders. See bulk packaging for export packing formats.
Can you support pre-shipment inspection?
Yes. Pre-shipment inspection can be arranged before goods leave. See pre-shipment inspection for Chinese herbs for how the review step works.
Factory, Certifications and Supplier Verification
Is Aile Herb a verified manufacturer?
Yes. Aile Herb operates its own manufacturing and export facility. See the factory overview, processing equipment and workflow and warehousing and storage pages.
What certifications does Aile Herb hold?
Aile Herb holds manufacturing and food-safety certifications including GMP, HACCP and ISO standards, and is FDA-registered. See the certifications page for the current list.
Can the certifications be verified?
Yes. Aile Herb’s certifications can be verified through the issuing bodies. Certificate details can be shared for your verification during review.
How is traceability maintained from raw material to shipment?
Raw materials are recorded on receipt and linked through processing, packing and batch coding to the shipment documents, so goods can be traced across the process. Confirm the records you need during review.
Can I get third-party test reports or a third-party inspection?
Yes. Aile Herb supports third-party inspection, such as SGS, for buyers who require it, alongside in-house lab results. Confirm the inspection and report scope in your inquiry.
Still Have Questions?
Send Aile Herb vour product and reauiremeidetalls. The team will review product availatpacking, quality documents and next steps